Question 1

WHAT IS THE WALLPAPER  MATERIAL?

Accepted Answer

High quality peel & stick wallpaper material:

- Matt finish, tear-resistant
- PVC free, eco-friendly and 100% recyclable
- Water-resistant, gently cleanable
- Printed with with environmentally safe eco-solvent inks
- Suitable for commercial interiors

Question 2

ON WHAT SURFACES CAN I APPLY THE WALLPAPER?

Accepted Answer

We highly recommend smooth wall surfaces for installation. If your wall is rough, bumpy or newly painted, the product may not be able to fully adhere to the wall. We cannot be held responsible if any graphics applied to a bumpy texture that do not stick. That being said, most applications should fare well. 
 If you have a textured wall begin by sanding the surface down to prevent bubbling from occurring during application. Then, grab a clean, damp cloth and wipe down the surface. Allow one to two days of dry time before applying your mural. Do NOT wash your mural with soaps of any kind or any other liquid cleaner. Instead, opt for a dry cloth to clean your product.

Question 3

IS YOUR WALLPAPER SAFE AND NON-TOXIC?

Accepted Answer

Betapetwallpapers wallpaper is PVC Free Eco-friendly wall-covering with a natural looking, smooth matte finish.

Question 4

CAN I USE THIS IN A BATHROOM?

Accepted Answer

Yes! Our papers are meant to withstand humidity and moisture, they are even washable! However, we do also suggest using in a ventilated space to ensure your walls stay looking great for many years!

Question 5

CAN I CLEAN MY WALLPAPER?

Accepted Answer

Yes, you can gently wipe the surface with a lightly moistened cloth, but remember to do it gently avoiding strong friction as you could wipe off the print. It is best to clean the wallpaper right after splashing. 
In both cases, definitely avoid chemical agents.

Question 6

WHAT IF I WANT CUSTOM COLORS? PRINTS? OR SIZES?

Accepted Answer

We love working with our customers to make their vision come to life! If you’re interested in custom wallpaper, Contact us.

Question 7

DOES THE COLOUR OF MY PRODUCT DIFFERENT FROM WHAT I SEE ON SCREEN?

Accepted Answer

The color of the photo displayed may vary slightly from your monitor to our printer. Since all monitors differ, we cannot guarantee that the color displayed on your monitor will come out exactly as you see it. If you are worried about how the image may change once printed, please purchase a sample.

Question 8

HOW DO I KNOW HOW MUCH TO ORDER?

Accepted Answer

The number of panels you’ll need will depend on the size of the panels you’re looking to purchase. We have a very helpful footage calculator set up on each product page to help with this. If you’re still unsure, please Contact Us for help calculating.

Question 9

WHAT IS THE PROCESSING TIME?

Accepted Answer

Our product is made to order and the time I need to prepare an order for dispatch varies from 2 - 5 days
We will do our best to meet  dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Question 10

WHAT IS THE  ESTIMATE DELIVERY?

Accepted Answer

We ship Worldwide !
All orders will be shipped with your chosen shipping method. There is two options :
*Standard shipping : delivery in  10-28 business days from dispatching moment
*FedEx Express  : delivery in  2-4 business days from dispatching moment
Both options will provide tracking number!
Orders above 200$ will be delivered with FREE EXPRESS SHIPPING! 
Keep in mind there is production time 2-5 days after receiving payment.  
Please note that estimated delivery times may vary, due to customs or other reasons

The wallpaper  ships in a special rigid cardboard tube.
Please make sure that your address is 100% correct and there are no mistakes. We are not responsible to re-ship if your address has changed from that on your account. Customer is responsible for all import duties and/or taxes that may apply upon delivery.

Question 11

IS THERE ANY CUSTOMS AND IMPORT TAXES?

Accepted Answer

Buyers are responsible for any customs and import taxes that may apply. We  are not responsible for delays due to customs.

Question 12

HOW LONG WILL THE WALLPAPER LAST?

Accepted Answer

Our Self Adhesive Vinyl products are perfect for temporary application uses. However, if you take care of your product, it has the potential to last for years. Our Self Adhesive Vinyl product will generally last 2-3 years indoors. Do try to keep your adhesive product away from sunlight and heat sources as this can damage the adhesive and cause your product to peel. We cannot guarantee wallpaper adhesives durability outdoors due to varying weather conditions.

Question 13

HOW SHOULD I REMOVE THE  WALLPAPER?

Accepted Answer

The removal of our Self Adhesive Vinyl products is easy! Expose a corner of your design with your fingernail and slowly peel it off the wall. Be patient in your removal technique to decrease the chance of any paint specks coming off with the removal of the product. If you’ve applied your vinyl product to a less porous surface like glass, we recommend that you use a hairdryer (set to a low heat) to warm the product. This slightly releases the adhesive, making it even easier to peel off.

Question 14

DO YOU OFFER RETURNS?

Accepted Answer

Betapetwallpapers does not offer returns for any reason other than a damaged or defective print. All purchases are made to order and your order is made just for you. For a return, we require a picture of the entire mural laid out on the ground and zoomed images of any defects. Due to varying installation methods, any partially installed murals will not be refunded. For this reason, we urge you to lay our your product on the floor as soon as it arrives and inspect it before installation. We do not accept returns or exchanges for any reason 30 days after delivery.

Question 15

DO YOU OFFER EXCHANGES?

Accepted Answer

Betapetwallpapers does not offer exchanges for any reason other than a damaged or defective print. Please ensure you have selected the correctly sized piece for your space when placing your order. Custom orders are not subject to returns or exchanges.

FAQ

Frequently asked questions

WHAT IS THE WALLPAPER MATERIAL?