WHAT IS THE TURNAROUND TIME?
All wallpaper and vinyl products are made to order so please allow 3 - 5 BUSINESS days for production. During site wide sales, production periods may be extended to 5 -12 business days.
CAN I TRACK MY ORDER?
Absolutely! We understand the excitement that comes with each order. You will be emailed a tracking number as soon as your order ships! Please allow up to 24-48 hours for the mail system to scan your package and update the tracking. Any questions regarding tracking, please contact your local post office.
CAN I EDIT OR MAKE CHANGES TO MY ORDER?
Because of the high volume of orders, we can not guarantee edits to your order after they are placed. Please make sure all information, measurements and product selection are correct before submitting order.
DO YOU OFFER RETURNS OR EXCHANGES?
Because all of our wallpaper/vinyl orders are made to order, we DO NOT OFFER
We encourage ordering a sample of all of our items for testing before purchasing.
Wallpaper returns must be returned within 7 days of product delivery in perfect, unused condition. Once returned item(s) is/are received, your return will be processed within 3-7 business days. All shipping costs are the customers responsibility and will not be refunded.
If return is received used or not in original condition, a restocking fee of 20% will be deducted from refund.
Betapetwall is not responsible for lost or stolen packages. Please contact your local post office with questions regarding shipment tracking.
We strongly recommend keeping your tracking number for packages returned to us. We are not responsible for lost packages.
Because the skill of application, surface paints and primers, textures, and site conditions vary so much and are out of our control, Betapetwall home goods products hold no warranty or guarantee. We strongly recommend purchasing sample pieces first to test.
The buyer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. that may be required by your country for importing consumer goods. This fee is not to us, but rather to your county therefore, we do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
PRIVACY & SAFETY
At The Betapetwall we care about your privacy and under the new GDPR Law introduced in the EU on the 25th of May. We've taken steps to make sure your personal data is safe and secure.
In line with the new law, we'd like to remind all EU members that we only keep your personal data for the length of time as is necessary for processing of orders and for our own tax records. You also have a right to any data we keep and that your inclusion in our group/page is voluntary and you can subscribe at any time.
Your information is only shared with the immediate companies we need to in order to process your orders. We care about you and your personal data and thank you for your continued support.
Thank you for your interest in our products!
We offer wholesale pricing to qualified businesses and organizations.
If you are interested in making a wholesale purchase, please send us an email at firstname.lastname@example.org with the following information:
Your business name and contact information
Your resale tax ID or business license
A list of the products you are interested in
The quantity of each product you are interested in purchasing
A member of our wholesale team will review your inquiry and get back to you with more information on pricing and availability. We look forward to working with you!
- Credit / Debit Cards